Policy

Returns & Exchanges

We stand behind every product we offer — because we use them ourselves. That said, we keep our return policy straightforward and fair for everyone.

Return Window

All approved returns must be shipped back within 30 days of the original order date.

Unopened Returns

Items must be returned in their original, unopened packaging to be eligible for a return. Products that are unused and still sealed qualify within the 30-day window.

Opened Items

If a product has been opened, do not send it back without contacting us first. Reach out to confirm order details and eligibility before initiating a return. Opened items are reviewed on a case-by-case basis.

Hoodlum Error

If the return is due to an error on our end (incorrect item, fulfillment mistake, etc.), we will accept the return — even if the packaging has been opened.

Return Shipping

Return shipping costs are the responsibility of the customer. Hoodlum USA will cover return shipping only when the return is a result of our error — for example, if we shipped the wrong item, made a fulfillment mistake, or the product arrived defective.

Refunds

Refunds are issued only after the returned product has been received and inspected. A refund decision will be communicated within 1–2 business days of the return arriving at our facility. Once approved, please allow 3–5 business days for the credit to be processed — though the timing may vary depending on your bank.

Verification Process

To help us process your return efficiently, photos and/or video may be requested to verify the condition of the item and packaging.

Condition Requirements

All approved returns must be:

In new, unused condition
Free of installation marks or damage
Returned with all original components, packaging, and materials

Your Cart